Privacy Policy

This page, available on the domain, is owned by the private limited company TRIPLEOAK, LDA, NIPC 515638030, with registered office at Rua da Telecom, nº 8, 1º B, 7540-181 Santiago do Cacém.
TRIPLEOAK reserves the right to modify at any time and without prior notice, the Terms of Use and Privacy Policy, which are published in their updated version on the platform, and therefore we recommend that you read them periodically.

Responsible for Data Treatment

The person responsible for processing the data collected on this page is:
Rua da Telecom, nº 8, 1º B | 7540-181 Santiago do Cacém
T. 269 030 096 | E. [email protected]

Security and Confidentiality

We use appropriate physical, technological and organizational security measures to ensure the protection of your personal data and prevent access to unauthorized persons. We regularly review our systems and security policies to ensure that data is safe and secure. However, the transmission of information via the Internet is not completely secure, and as such we cannot absolutely guarantee the security of the information transmitted.

We are committed to keeping your information confidential in accordance with this Privacy Policy and applicable law, respecting the confidentiality of your information, so we do not sell, distribute or otherwise commercially make your information available to any third party, if your authorization.

Data Subject Rights

All rights provided for in the General Data Protection Regulation (RGPD) are guaranteed, namely, as the data subject, at any time, you may:

Request access to the information that we keep about you, being recognized the right to obtain confirmation that the data concerning you are or are not the object of processing and, if applicable, to access your personal data and access the information provided for by law.

Request rectification of information if it is inaccurate or incomplete, having the right to have inaccurate or incomplete data concerning you rectified without undue delay.

Request TRIPLEOAK to erase your personal data, in particular when any of the following reasons are verified: the personal data are no longer necessary for the purpose for which it was collected or processed; withdrew your consent to the processing of data (in cases where the processing is based on consent) and there is no other basis for such processing; is opposed to the treatment and there are no legitimate interests prevailing to justify it.

Request the limitation of the processing of your personal data, namely, when one of the following situations occurs: contesting the accuracy of the personal data, for a period that allows TRIPLEOAK to verify its accuracy; the processing of data is lawful and the data subject opposes the deletion of personal data and requests, in return, the limitation of its use; TRIPLEOAK no longer needs personal data for processing purposes, but these data are required by the holder for the purposes of declaration, exercise or defense of a right in a legal proceeding; if you have opposed the processing, until it is verified that the legitimate reasons of the data controller prevail over those of the data subject.

Oppose the processing of your personal data, in cases where the processing of data is carried out for the purpose of legitimate interests pursued by TRIPLEOAK; or the data processing is carried out for the purposes of direct marketing or profiling, you may also, at any time, object to the processing of your personal data.

If consent is legally required for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously given, nor the subsequent processing of the same data , based on another legal basis, such as the fulfillment of the contract or the legal obligation to which TRIPLEOAK is subject.

If you wish to exercise any of your rights, you should contact us in writing by e-mail [email protected] or by letter sent to Rua da Telecom, nº 8, 1º B, 7540-181 Santiago do Cacém.

Your requests will be handled with special care so that we can ensure the effectiveness of your rights, and you may be asked to provide proof of your identity in order to ensure that personal data is only shared with the holder.

You should bear in mind that in certain cases (for example, due to legal requirements) your request cannot be fulfilled immediately, in any case, you will be informed of the measures taken in this regard, within one month from the moment the request is made. is done. However, you always have the right to file a complaint with the National Data Protection Commission.

Data Treatment

TRIPLEOAK will only process your personal data, for the purposes of fulfilling a contract, for the pursuit of a legitimate interest, namely for development, provision of proposed services, provision of technical assistance, prevention and detection of possible fraud, ensuring the security of the network and information, to provide services or information; with your consent to process your personal data for specific, explicit and legitimate purposes; and/or if necessary to comply with legal obligations that apply to you.

The data sent to us through the contacts on the platform, namely through the contact forms, as well as any data obtained automatically, will be processed solely for the purposes of responding to requests made and to follow up on the requests made, namely by telephone and electronically.

The data provided must be true and up-to-date, and any changes to them must be informed, and in any case, we will only be able to meet the requests made provided that we are provided with the necessary data, reserving the right not to process requests with data incomplete.
Your data will not be used for other purposes or transferred to third parties, nor will there be any international transfer, without prejudice to additional information on a private basis and further processing of your data that may be necessary from your request, that we will inform you in due course prior to your treatment. We will not make automated decisions with them, nor will profiles be created. We will observe our duty of confidentiality, we will apply the corresponding security measures on them and we will keep them for the entire period necessary to fulfill your requests.

Data Retention Time

Our policy is to retain data only for the period necessary to comply with the purposes for which they were collected. However, in certain cases we may retain data for longer periods, namely when required by law.

Cookies Policy

The platform uses both its own and third-party cookies, that is, files that contain session data and that improve the usability of the website. Cookies are essential for the correct functioning of the website, and at no time can they jeopardize the user’s safety. Navigation on the platform itself implies acceptance of this cookie policy.
The platform only uses cookies that are strictly necessary and used to provide correct navigation, analytical cookies whose function is to anonymously capture statistical information about navigation on the platform. Third party cookies are also used, which are not managed by TRIPLEOAK and which are needed as an external complement to offer links with social networks.
The user expressly accepts, by using this platform, the processing of the information collected in the manner and for the purposes mentioned above.
The user can select the type of cookies in the consent declaration, reject the processing of data and information, refusing the use of cookies, through the appropriate configuration of their browser. You can also, at any time, delete the cookies stored on your computer.